Repairs and Returns

Warranty

The warranty period on all Magellan products is a one year manufacturer's repair warranty from the date of purchase. This warranty covers all faults except for damage to the unit caused by misuse, abuse or neglect.

You must backup all data from your unit prior to sending the unit to us for repair and have obtained a RMA number before sending the unit to us. We cannot be held liable for data that is lost during the repair process.

Units received without an RMA number will be placed in Quarantine and that will increase the repair time significantly.

Contact

You are required to contact Magellan as soon as possible to report a fault with your unit. You can contact us on 09 481 1600 to book your unit in for repair and obtain an RMA number.

To help us out, please have the following information ready before you call us:

Model: What type of Magellan do you have?
Date of Purchase: When did you purchase your Magellan?
Detailed description of the fault: What seems to be the fault/problem with your Magellan?
Serial Number: What is your Magellan's serial number?

Repair

If you have contacted Magellan and have been provided an RMA number (reference number for your repair), please send the unit to:

Magellan Repairs
C/- Teleplan
Block D2, 391 Park Rd
Regents Park
NSW 2143

DOA

Magellan DOA
Locked Bag 5010
Gladesville NSW 1675

Track your Unit

Magellan will repair your unit and return it to you. You can track the status of your repair below. Please ensure that you send the unit via registered post so that the delivery of the item to Magellan can be tracked. Please include the RMA number and a copy of your receipt with the faulty unit.

To track the whereabouts of your delivery, please click the following link http://trackandtrace.aae.com.au/
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